Divided Supreme Court Upholds Arbitration in Consumer Claim

A divided Supreme Court ruled that the hidden cost of seeing a complaint through the process of arbitration is not enough to void an arbitration agreement and allow a disgruntled consumer to take the issue to court. By a 5-4 vote in Green Tree Financial Corp. v. Randolph , the justices decided against Larketta Randolph, an Alabama woman whose complaint began when she disputed a $15 charge in her mobile-home financing agreement.

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