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As Director of Information Services for Schnader Harrison Segal & Lewis, a firm that employs about 200 attorneys with offices in Philadelphia, Pittsburgh, New York City, San Francisco, Washington, D.C., Wilmington, Del. and Cherry Hill, N.J. I, and the complete team of 18 IT professionals, supply our attorneys and staff with the technology tools they need to best serve their clients. The firm serves the complex litigation and transactional needs of both long-established and newly emerging businesses, including clients doing business internationally and in cyberspace.

Wanting to provide a high level of client service, and based on the increasing technology demands and expectations of handling complex litigation, we sought a customizable litigation support software system that would fulfill our attorneys’ needs. Specifically, our existing technology was beginning to show its age — it lacked necessary customization options, required intense user training to allow for initial “ramp-up” time and, most critical to us, was not based on a Microsoft SQL database backbone — a key technology architecture component and our base requirement for scalability and growth-oriented software.

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