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Title: General Counsel Location: Richardson Age: 58 Quick Turnaround It’s lonely at the top. Unless you find, like Pamela T. Day, that you have an untapped wealth of resources waiting in the legal departments of your company’s subsidiaries. When Day joined Samsung Telecommunications America (STA) in 2000, the North American subsidiaries operated largely on their own. Once she got her bearings, Day sought advice from general counsel at other subsidiaries to compare notes and ideas. Soon, she and the GC of Samsung Electronics America raised the idea of a formal working group, which was blessed by headquarters. Now, seven of these general counsel share ideas, meeting twice a year to discuss practice areas and current business issues. “I absolutely believe that it’s been a cost savings,” Day says. “Even more important is the concept of best practice. I like it that I can take ideas that are surfaced by my colleagues and apply them, probably with some modifications, in my workplace here.” Together, the lawyers can present a unified voice to executive management and headquarters on issues such as reducing product-liability exposure. As Samsung’s marketing raises the brand’s profile, so will it raise the company’s profile among the plaintiffs bar, Day says. The sister companies have worked together to develop a consistent approach to defense and minimizing risk. Day’s boss, STA President Jeong Han Kim, is impressed with the sharing setup and with her ability to combine legal and business perspectives when making recommendations. “She is pretty much on time on the subject, whatever the subject is,” he says. Day’s latest contribution is an e-contracts program. She was primarily seeking a better system to track transactions when she presented her idea to the design team at sister company Samsung Data Systems America. The programmers there gave her a powerful tool that she says could assist the company globally. Her clients, such as Harold Hickey, vice president of service operations, already are impressed with the results. “The turnaround time on contracts has been drastically reduced,” Hickey says. That kind of proactive mind-set is what Day’s former boss, Lowell McAdam, valued most about her when they worked together at PrimeCo Personal Communications. Day was associate general counsel when PrimeCo’s parent companies folded it into what is now Verizon Wireless. The move presented extensive employee severance, relocation and compensation issues, and when the vice president of human resources left, then-CEO McAdam naturally turned to Day. McAdam says Day’s people skills and track record in the legal department made the decision easy. “Pam would always understand the business issues and requirements, and then she would make sure the legal framework met the business requirements,” says McAdam, now COO at Verizon Wireless.

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