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Gary Milner, 53, first visited Canyon Ranch 22 years ago, while taking a break from his job as a managing partner of a small general law firm in Miami. Over the years, he returned for many vacations, and got to know the owners, Mel and Enid Zuckerman. He then was brought on board 13 years ago to manage outside legal resources and to oversee the company’s many recent expansions, including destination resorts, a line of skin care products, SpaClubs in facilities like The Venetian Resort in Las Vegas, and a wellness-oriented residential development in Miami. With all these accomplishments, what makes his eyes light up? One of his teenage children just got a job in the locker room at Canyon Ranch’s flagship resort in Tucson. Do you use the spas? Every day. At lunchtime I alternate between weight lifting and spinning. I also do yoga and enjoy massages. In fact, I became engaged in a healthy lifestyle as a result of coming here as a guest. You were part of a conference on alternative jobs for lawyers. What’s so unusual about your job? I’m in a resort, so the ambience is unlike that of the usual law office or corporate law department. We can wear business-casual dress, and we approach everything � whether a guest or a legal matter � with a great deal of hospitality. What are some of your tasks? As we’ve expanded, we’ve registered hundreds of trademarks, such as the term “SpaClub.” Our brand is our most valuable asset, so the maintenance of that intellectual property is a daily task. If we find that someone � perhaps a fitness center � is using one of our marks, we first take an informative approach, explaining that the term is registered and encouraging them to find an alternative. If necessary, we take action. Does that take up most of your time? No. My typical contact is with someone who wants to do a venture with us. Thinking back to my days in a small law firm, I’d say that in some sense people didn’t want what I was selling then � my legal time � but had to have a lawyer. Now it’s just the opposite. People want what Canyon Ranch is offering, and they’re delighted to get me on the phone. They want to take my calls. The mental shift is tremendous. Have your company’s expansions taken you into new areas of the law? In some cases, no. Licensing the new skin care line, establishing the SpaClubs, and setting up a residential community in Miami weren’t a stretch. The last, for example, involved basic real estate law, contract law, labor law. However, putting a SpaClub on the Queen Mary II was very different. I learned about maritime law, immigration law (our labor force there is from 11 countries), and the cruise-ship-related regulatory arena. I’ve set up Bahamian and Panamanian registries. It’s not work you’d usually associate with a job in the Arizona desert. Many offerings at Canyon Ranch are medical. Does this mean special liability concerns? We do own an integrated medical practice, and we have malpractice insurance, as any clinic, hospital, or physician might have. However, you’d be surprised at how few claims there are. If there’s a problem, we try to make it right. It’s been my experience that many claims can be avoided if a company addresses the customer’s issues. As Canyon Ranch’s top lawyer, do you get free seaweed wraps for life? No, but I get employee rates for anything involving a solo practitioner. However, participating in group activities, such as fitness classes, is free � for all employees, not just me. We feel that if we treat our employees like guests, they’ll give extraordinary service to our customers. It’s a real community here.

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