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CONSUMER PROTECTION a large telecommunications company settled a consumer fraud suit with the state of Arizona for $3.75 million on July 11. Customers of Qwest Communications International Inc., Qwest Corp. and Qwest Wireless LLC alleged that they were victims of “cramming,” the practice of charging customers for services that they did not request or authorize. The consumers further alleged that Qwest would not refund them the money they paid for the unwanted services. The state, on behalf of about 1,500 Arizona consumers, sued Qwest for violation of the Arizona Consumer Fraud Act. The settlement, which includes no admission of liability, will provide restitution to the individual consumers plus attorney fees. State of Arizona v. Qwest Communications International Inc., No. C20014779 (Pima Co., Ariz., Super. Ct.). PLAINTIFFS’ ATTORNEY: Noreen R. Matts, Arizona attorney general’s office, Tucson, Ariz. DEFENSE ATTORNEY: Edward F. Novak, Quarles & Brady Streich Lang, Phoenix

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