Throughout history, humans have had miscommunications and misunderstandings. Some are comical like Abbott and Costello’s “Who’s On First?”; others can be tragic like “Romeo and Juliet.” Most of the time, a misunderstood word here or there doesn’t have far-reaching implications, but in the legal profession a misunderstood word or instruction can cost millions.

In today’s litigious environment, attorneys and IT professionals frequently find themselves in the midst of an e-discovery project that requires the team to quickly find information, which can reside on computers and smartphones, within applications such as e-mail, or on backup tapes stored in the closet of someone’s home. Put these challenges together and the stage is set for expensive, complex, and sometimes frustrating, e-discovery projects.

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