Credit: Andrey_Popov/Shutterstock.com Establishing Boundaries: Serving Client Needs While Protecting Your Team's Wellbeing
Establishing boundaries and understanding the client's needs can help you and your team provide excellent service while avoiding burnout and dissatisfaction—and their repercussions.
January 18, 2024 at 10:40 AM
7 minute read
It's 9 p.m., and a demanding client email pings your inbox. Your team is stretched thin, and you want to protect their time, but this is a key client. How do you navigate these pressures? Sometimes, the old adage, "The client is always right," can feel like it's in direct conflict with the more modern law firm's refrain: "People are our most valuable asset, and we need to protect their well-being." As law firms continue to drive well-being as a core part of their culture initiatives, we have been hearing from countless partners about the tension this creates with client service expectations.
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