Legal Operations & AI: Trends for 2023 & Beyond



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According to the most recent Annual Law Department Operations Survey, legal operations professionals consider their top KPIs to be legal spend, value provided to the corporation, client satisfaction and matter outcomes. Law departments are increasingly using data analytics and AI-powered tools to impact those objectives. While legal operations professionals and in-house counsel know that AI is one of the top technology trends to watch, AI and machine learning are constantly evolving and changing the way legal organizations operate.

Stephanie Wilkins | Editor-in-Chief | Legaltech News, explores the leading trends and developments in legal operations and AI for 2023 and beyond. A panel of distinguished guests will discuss best practices and guidance on how to take advantage of these trends in the years ahead. You will learn how:

  • Legal departments can use AI-powered tools to predict and reduce legal spend.
  • Legal operations professionals define value and leverage technology.
  • AI-tools can improve cycle time in the contracting process and lead to increased client satisfaction.
  • The use of analytics and AI can improve decision making and predict better outcomes.

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Stephanie Wilkins | Editor-in-Chief | Legaltech News

Stephanie Wilkins is the Editor-in-Chief of Legaltech News. She has spent the better part of the past decade following the evolution of legal tech and learning how it can help in-house counsel, law firms and others in the legal industry. Her primary focus is on how legal tech can and should be used in real-life practice and the valuable differences it can make. Prior to joining ALM, and after leaving a successful Biglaw litigation career, Stephanie spent several years as a freelance writer, focusing on the intersection of law, technology and the business of law for a wide range of publications and legal tech companies. Stephanie earned her J.D. from NYU School of Law and her B.A. from the University of Notre Dame, where she majored in Psychology, Sociology and Russian.

Brad Blickstein (Moderator) | Founder and Principal | Blickstein Group

Brad Blickstein is a legal industry futurist. He has been studying, analyzing and reporting on how legal services are purchased and delivered for more than 30 years. As the creator and publisher of seminal research on trends in law department operations, including the Annual Law Department Operations Survey, and as a co-founder of the industry’s first independent publication focused exclusively on law departments, Brad is widely regarded as the authority in these areas.

Kimberly D. Bell | Director Technology & Innovation, General Counsel’s Organization | American Express

Kimberly Bell has 25 years of experience leading legal operations functions within large companies and large law firms. She offers a unique perspective of the challenges that legal departments face having previously led legal operations at Nissan North America and worked in large law firm management.

She has a track record of collaboration with legal teams to develop strategies to innovate the legal service delivery model, increasing value to the business, and improving client satisfaction and efficiency, including implementation of business process improvements, and technology on a large corporate law department scale.

Jessica Nguyen  | Chief Legal Officer | Lexion

Jessica Nguyen is the Chief Legal Officer of Lexion, the simple legal tailored ticketing and AI-powered contract management system.  Jessica has an extensive in-house legal career at companies of various sizes and stages. Prior to Lexion, she was the General Counsel of PayScale, a Microsoft attorney, and the first in-house attorney at Avalara. Jessica has been recognized as the 2020 “Startup GC of the Year” by Corporate Counsel magazine, a 2019 Top 100 Legal Influencers by The Business Journals, Best Under 40 by the National Asian Pacific American Bar Association, and a 2018 Puget Sound Business Journal 40 Under 40.

Nick Whitehouse  | Managing Director of the Onit AI Center of Excellence | Onit

Nick Whitehouse is Managing Director of the Onit AI Center of Excellence. His career to date has seen him tackle the challenges of disruption, pioneering digital transformation across a number of industries, from television, telecommunications to law, winning numerous recognitions along the way, including the title of 2019 IDC DX Leader of the Year and Most Disruptive Leader Award, as judged by Sir Richard Branson and Steve Wozniak. Prior to Onit, Nick has held roles as founder and CEO of the legal AI company McCarthyFinch, as well as Chief Digital Officer for MinterEllison

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