Some clients have reportedly taken to “ghosting” their outside counsel—meaning they simply stop sending them work without formally ending the relationship. No bad review. No opportunity to make things right. Not even a goodbye.
While this phenomenon itself does not appear to be widespread, it does highlight a widely-held misconception among law firm partners: that if one of their clients is dissatisfied, they’ll hear about it before it’s too late.
The Driver:
This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.
To view this content, please continue to their sites.
Not a Lexis Subscriber?
Subscribe Now
Not a Bloomberg Law Subscriber?
Subscribe Now
LexisNexis® and Bloomberg Law are third party online distributors of the broad collection of current and archived versions of ALM's legal news publications. LexisNexis® and Bloomberg Law customers are able to access and use ALM's content, including content from the National Law Journal, The American Lawyer, Legaltech News, The New York Law Journal, and Corporate Counsel, as well as other sources of legal information.
For questions call 1-877-256-2472 or contact us at [email protected]
