Once the COVID-19 pandemic became official, law firms quickly assembled client alerts in the form of emails, resource portals and webinars. But in-house counsel found their inboxes inundated with information that often became outdated by the day.

This created an outcry from in-house to let firms know that the information overload was not working as general counsel and chief legal officers learned to navigate what may be one of the biggest crises in their legal careers.

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