The Ultimate Guide to the Legal Consumer’s Needs, Expectations and Actions


Cost: Complimentary

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What do clients value in an attorney? Are they more interested in your online reviews or your fee schedule? In the age of online information, do referrals still matter? As more potential clients perform their entire attorney search online, law firms are recalibrating how they manage prospects’ expectations and clients’ needs. How do you keep pace and win the hearts of consumers looking for you?

Join Erin Gerstenzang from EHG Law Firm and Patrick Palace from Palace Law as they give you the secrets to using the results of “Hiring an Attorney 2019: Consumers’ Needs, Expectations and Choices,” a proprietary report that covers the legal journeys of 6300 consumers. They’ll draw on data and experience to dive into the consumer decision-making process, the value of service they expect, and how they make their final choice.

Attend this webcast and come away with a clear understanding of how your prospective clients think, feel, and act. Be empowered to:

  • Enhance your firm’s marketing strategy to more successfully reach the specific prospects you’re targeting
  • Use your current clients to help you grow your practice
  • Streamline your communications to deliver the information that will cause prospects to select you as their attorney

Start connecting with your future clients today!





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Gerstenzang Erin Gerstenzang, Esq, Owner, EHG Law Firm

Erin Gerstenzang is a trial attorney with a law practice in Atlanta, Georgia. She provides concierge-level service to clients facing drug and alcohol-related offenses. In addition to running her boutique criminal defense law practice in Atlanta, Georgia, Erin Gerstenzang is dedicated to helping other attorneys succeed in their practices. Erin was recognized by the ABA as one of the Women in Legal Tech honorees in 2019, and she was awarded the Georgia Association for Women Lawyers Visionary Award in 2019. She is on the board of the ABA TECHSHOW, and co-organizes the Atlanta Legal Tech Meet Up Group in Atlanta and is on the board of directors of the Georgia Association for Women Lawyers, and runs their Leadership Academy. She chairs the Judicial Recommendation Committee of the Georgia Association of Criminal Defense Attorneys and is on their long-range planning committee. She serves on the Women in Law Committee of the Atlanta Women’s Foundation and she was named on the Fastcase 50 list of honorees in 2018.

Palace Patrick Palace, Esq, Owner, Palace Law

PATRICK A. PALACE is the owner of Palace Law, a firm of workers’ compensation and personal injury attorneys.

Patrick was the President of the Washington State Bar Association (WSBA) 2013- 2014. He is a member of the National Conference of Bar Presidents (2014-present) that prepares and trains Bar leadership nationwide. Currently serving on the NCBP Executive Counsel. He is currently the co-chair of the 21st Century Lawyer NCBP committee. He chaired the WSBA Future of the Profession Committee 2013- 2015. Additionally, he served on the WSBA Board of Governors from 2008 – 2011, the Washington Association of Justice Board of Governors for 9 years and was WSBA Treasurer 2010-2011.

Newcomb Kelly Newcomb, CMO, Martindale-Avvo

Kelly Newcomb is the Chief Marketing Officer of Martindale-Avvo, where she oversees the marketing for Avvo.com, Martindale-Hubbell, Martindale-Nolo, Lawyers.com, Martindale.com, Ngage Live Chat and Captorra. Prior to being named CMO, Newcomb served in various capacities at Martindale for more than a decade, including seven years as Director of Customer Experience and Marketing. She previously served as an in-house marketing director for a number of different law firms.

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Questions? Please email [email protected] or call at (212) 457-4981