Bringing the Bot into Today's Law Firm: How AI-Powered Chatbots Are Changing the Landscape
AI is changing how lawyers think about their roles, how law firms go about their business and how clients set expectations for products and services.
Artificial intelligence (AI) is a game-changer in all types of business — including the traditional law firm. From e-discovery to predictive litigation, AI is changing how lawyers think about their roles, how law firms go about their business and how clients set expectations for products and services.
It can be challenging, though, to determine how to use these tools in specific ways that are sensible for the firm, says Daniel Katz, a scientist, technologist and law professor at Chicago Kent College of Law.
“It’s just magical thinking to say, ‘I’m going to buy this system and do this stuff’,” he says. “More reasonably, it’s ‘Here’s a specific problem, here’s a way in which AI can assist, augment or replace the lawyers involved in the process’.”
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