Outsourcing, offshoring and managed services. All have caught the interest of law firms over the past five years. The incentives vary but typically cost-savings and increased flexibility are high up the list.
But while firms in the financial sector and those with a high number of customer-facing activities have been noticeable in their readiness to embrace such options, law firms are, for the most part, less affected by the growth in the use of such services.
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