The pace of innovation and technology is a funny thing. To paraphrase Bill Gates, things will change a lot less than you expect in a year, but much more than you expect over five years. It is one of the software industry’s most frequently quoted cliches, but looking back over the five years since Legal IT launched, it becomes apparent that Gates’s comment could hardly be more apt.
Few people in the UK could have foreseen the meteoric rise of the BlackBerry, which has changed clients’ expectations for good and helped transform e-mail into a universal business-critical tool which, unless properly managed, can become an untameable monster and management nightmare. In the US, one would have needed a crystal ball to predict the full impact an obscure discrimination case known as Zubulake would have on the litigation industry. And who could have guessed the melodramatic and spectacular crash of the voice recognition industry, or, rising from the ashes, a burgeoning industry based on a hitherto largely ignored technology called digital dictation?
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