Clifford Chance’s (CC) new strategy to align the firm more closely with client demands has a familiar ring about it. So does its pledge to invest in technology and explore more flexible ways of working. Hardly a day goes by without news of the launch of a low-cost centre or flexible working initiative.
The good news for law firms embracing such initiatives is that, according to Legal Week Intelligence’s flagship Client Satisfaction Survey, they are exceeding client expectations in this department.
