With consumer activists becoming more empowered, businesses that mistreat customers are exposing themselves to regulatory intervention and reputational damage
Modern businesses that don’t look after their customers have to worry as much about regulatory action as a loss in sales. New, more powerful regulators are emerging around the world – from the Competition and Markets Authority (CMA) in the UK to the Consumer Financial Protection Bureau (CFPB) in the US – all with a mandate to protect consumers.
