Many IT projects go on behind the scenes, with little or no impact on the solicitors and secretaries that constitute the lifeblood of every law firm. When technology does try to instigate major change on a firm’s user base, the result is often a resounding failure.
Countless client relationship management, know-how and case management systems lie idle and neglected, despite the best efforts of their creators. This cannot be said, however, for digital dictation workflow software (DDS), which has emerged as the stellar success story of the legal software industry in the last decade. Lawyers and IT directors alike have been delighted with DDS – it is easy to install, intuitive to use and, as Nabarro Nathanson’s IT director Nick Taylor-Delahoy once said, it is that rare breed of software that “actually does exactly what it says on the tin”.
