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'Stop assuming we will give you work and pay us more attention' - clients on their best (and worst) law firm experiences
Clients demand quality from their advisers, but also want to feel valued, finds Legal Week's Best Legal Advisers Report
Some spend hundreds of million a year on legal services, while many more expect to increase their expenditure next year rather than reduce it. For the money they spend, quality matters: 95% of them rate service delivery and legal advice as the most important factors. But when it comes to value for money, more than a third are dissatisfied.
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