Clients lack awareness of demands of value-added services, say partners
Leading City partners believe that many clients do not have a realistic view of the time and cost of providing value-added services such as secondments, despite holding the services in high regard. The latest Legal Week Big Question survey found that while more than 90% of respondents believe clients hold additional services in high regard, more than two-thirds (67%) of partners believe clients have an unrealistic view of the time and cost that law firms spend on value-added offerings.
Most City partners say clients appreciate value-added services but just under half of those surveyed claim clients are unrealistic about the effort put into making such services available. Jeremy Hodges reports
This premium content is reserved for
Legal Week Subscribers.
A PREMIUM SUBSCRIPTION PROVIDES:
- Trusted insight, news and analysis from the UK and across the globe
- Connections to senior business lawyers within the leading law firms and legal departments
- Unique access to ALM's unrivalled, market-leading reporting in the US and Asia and cutting-edge research, including Legal Week's UK Top 50 and Global 100 rankings
- The Legal Week Daily News Alert, Editor's Highlights, and Breaking News digital newsletters and more, plus a choice of over 70 ALM newsletters
- Optimized access on all of your devices: desktop, tablet and mobile
- Complete access to the site's full archive of more than 56,000 articles
Already have an account? Sign In Now
For enterprise-wide or corporate enquiries, please contact Paul Reeves on Preeves@alm.com or call on +44 (0) 203 875 0651