Clients lack awareness of demands of value-added services, say partners
Leading City partners believe that many clients do not have a realistic view of the time and cost of providing value-added services such as secondments, despite holding the services in high regard. The latest Legal Week Big Question survey found that while more than 90% of respondents believe clients hold additional services in high regard, more than two-thirds (67%) of partners believe clients have an unrealistic view of the time and cost that law firms spend on value-added offerings.
Most City partners say clients appreciate value-added services but just under half of those surveyed claim clients are unrealistic about the effort put into making such services available. Jeremy Hodges reports
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