BSB unveils far-reaching complaints overhaul
The Bar Standard Board (BSB) has unveiled a raft of new measures designed to improve chambers' complaints-handling, including the introduction of a mandatory protocol for all barristers sets. The BSB unveiled the measures today (18 March) as part of a bid to usher in greater transparency and fairness after concerns were raised at apparent inconsistencies in the way complaints had been dealt with by different chambers.
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