Legal IT Reports
July 27, 2005 at 08:03 PM
1 minute read
The original version of this story was published on Legalweek
LexisNexis Butterworths has installed a 200-seat multimedia contact centre to handle sales and customer support for its 40,000 UK clients – in a bid to become more like Tesco.
Designed by Damovo, the call centre installation is part of a £1m investment in customer service improvements at Butterworths, where a senior executive cited supermarkets and online banks as role models for customer service.
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