Strength of the blend
Debate rages as to where the best place to store knowledge is, as many mediums exist, each with their own pros and cons. But why limit knowledge management to one approach when hybridisation could be the key to success? Tom Baldwin reports
At some point in the past five years, most law firms have tried some form of knowledge management (KM). Whether it was a ‘brief bank’ stored on a network drive, or a full-blown KM collection and retrieval tool, law firms have been using a variety of mediums to capture and store knowledge. Some firms have tested the waters with tools that automatically classify and code work product, hoping to eliminate the need for people to actively contribute to a KM system. However, most firms that are using these advanced classification tools still have a knowledge repository, which requires someone to actively contribute.
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