“They are the kind of people who make a lot of changes just for the sake of it, and to be honest if someone called me up to ask me if they should use them I would say ‘no’.”

Does this quote sound like it has come from a bitter ex-partner? It hasn’t. It is from a FTSE 100 head of legal, and is just one of a bunch of similar criticisms, gathered during research on some of the most well-respected firms in the legal industry.