Outsourcing: Quantifying offshore risks
With some of the highest support costs in the professional services sector, more and more law firms are looking to offshore outsourcing as a solution. Realising the benefits, on the other hand, can be difficult. Elliot Rose reports
In 2002, almost all respondents to the Legal Week/PA Consulting annual law firm survey were either planning or piloting digital dictation, and this year’s survey revealed its implementation as the joint third priority. This trend is driving more firms to consider ‘offshoring’ their support processes, especially as the legal industry has some of the highest support costs in the professional services sector.
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