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Remember the days of the typing pool? Sadly, not many of us have experienced the luxury of dictated letters being sent down to this hive of activity and having a beautifully typed manuscript returned. With the advent of the PC, word processors and e-mail decentralising the entire process we have become ‘empowered’ to produce our own correspondence. Even those with allocated secretaries are becoming rare, so ringing in and dictating a letter is not always a possibility.

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