“Months after writing that article, young male suppliers are still sending me ‘tall, dark and handsome’ photographs of themselves with a letter asking for a meeting!”
Rosemary Kind, head of IT and finance, Shoosmiths
“It’s because people do not return calls or e-mail messages that sales staff continue to pester IT directors or partners for some sort of response – even a ‘no thank you’ would ensure that they do not continually get pestered. And is it not a sales person’s job to ensure they know who is doing what in the market?
“What’s worse: when these professional people want to change software, they expect suppliers to drop everything and service their needs immediately. Usually after 6 months or a year of decision-making and just before the incumbent supplier’s contract is about to end.”
Head of marketing for developer of practice management systems
