Legal IT reports
June 04, 2003 at 08:03 PM
1 minute read
The original version of this story was published on Legalweek
A review of research with 60 legal buyers suggests technology plays an important role in driving overall client satisfaction.
Although IT is not an explicit decision-making criterion when it comes to selecting a legal supplier, technology is an important component when it comes to effective service delivery and a subconscious driver of client satisfaction.
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