There is a temptation for many IT managers working in a professional services environment to look at the current interest in enterprise content management (ECM) systems with a yawn of familiarity and perhaps even a degree of disdain. The whole world now seems to have woken up to the importance of content, appreciating a reality that in industries such as legal, financial services, banking and insurance, has been well understood for many years.
However, ECM is going through a period of rapid development and market consolidation and it is important that professional services organisations do not miss out on the latest innovations in this area.
