“We have had PKI in our e-mail chain for some time now and this was a major preoccupation for us several months ago. But many of the clients that were interested in it have now pulled out. Managing it was just too onerous at their end. Externally managed services are an excellent idea, but there is simply no demand from our clients.”
Chris Petrie, head of IT, Stephenson Harwood

“We have looked very carefully at this area and concluded that this is a technology that is not really going anywhere and within our firm there is no need for it. We offer certain clients access to our extranet facility instead. If a large client insisted on using encrypted e-mail we would provide it. But while we have seen a massive increase in our lawyers’ use of e-mail, we have not experienced any problems with it whatsoever.”
Dave Griffiths, IT director, Pannone & Partners