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GleneaglesElectronic delivery of legal servicesLinklaters, for Clients@Linklaters: extranet applications intrinsically linked to the systems used by fee earners. In 2002, 80 in-house legal departments with 1,500 individual users used it.Addleshaw Booth & Co, for the development and remarkable bottom-line performance of Enact, a fast-track conveyancing unit requiring completely new IT systems, new business processes and new management approaches.Bond Pearce, for its claims handling system. The system – developed internally for less than £50,000 – provides workflows that have increased fee earners’ productivity and automatically generates management information for clients. Lovells, for its e-commerce venture Anchovy. The website provides streamlined fixed-fee domain name registration, protection and recuperation services via a dual interface used by clients and designated fee earners. Eversheds, for its client-facing portal, Eversheds Complete, a web content aggregation service combined with internal knowledge management and e-learning systems. A client advisory panel helped design the portal.

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