Moving with the times
A recent survey of in-house lawyers at 42 of the UK's top companies revealed common areas of complaint and widespread disillusionment with the country's legal profession. Tim Nightingale investigates why firms are failing to meet expectations
We surveyed 42 Ftse-100 companies, with a combined annual legal spend of about £300m. During face-to-face interviews, respondents were asked to comment upon topics as varied as law firm selection procedures and tendering; pricing mechanisms; the role of technology; service delivery and proactivity; the sort of marketing that clients want and that which they do not; the constituent parts of best practice and the shape of the future.
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