Knowledge management (KM) in law firms is about achieving and maintaining a competitive advantage. A number of UK and US firms are funding or anticipating funding major KM initiatives. Yet for many, KM has failed. In contrast, KM in Global 500 companies has achieved significant successes. Why, then, is a successful KM implementation so difficult to achieve in the legal sector where it may be so critical to competitiveness?
The legal landscape
By and large, when it comes to KM, law firms fall into four categories. Those which:
