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Barlow Lyde & GilbertFor most law firms, case management (CM) software represents the key to managing their bread and butter work. Practices of all sizes have come to depend on the workflow inherent in these systems to compete effectively in today’s market for legal services. Many, if not most, corporate clients now expect firms to guarantee a fair degree of standardisation in the services they deliver, not least for bulk or commodity matters. The issues of quality assurance and quality management have now been taken up by the Law Society’s Lexcel initiative.

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