It is fair to say that case management has transformed the legal sector, but there are still serious limitations to its areas of application. Although easily able to cope with high-volume, low-value work, its typically inflexible workflows have been unable to deal with more complex corporate transactions.
The advent of new enabling technologies such as .NET is giving birth to ‘next generation’ solutions for case management – like XML-based generic business process management (BPM) applications. But while these are providing an alternative choice to the products of traditional legal vendors, will they prove any more able to manage intricate, high value/low volume work than their predecessors?
