Don't forget the nuts and bolts
Martin Telfer says the infrastructure must not be overlooked in the rush to install case management systems
Over the last few years we have seen huge amounts of time, effort and money poured into re-engineering law firms and legal services. The dotcom revolution promised online legal services, bidding and tendering, a new competitive landscape and more. Larger firms, with their greater resources, have made some progress in these areas and many smaller firms, whose practices operate in the arguably more commoditisable areas, have developed impressive case management systems to improve the profitability and service delivery of their transactions. In a few notable cases, there have even been spin-offs operating under a new business model.
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