Quality managementThe paradox of this book is that it provides lawyers with an excellent guide to the techniques they will need if they are to manage a law firm, while demonstrating why the task will be beyond most of them.

First impressions are often misleading and rarely more so than with this book. The title, coupled with the fact that it is published by the Law Society, suggests that it is one of those volumes that the lawyer with an interest in management will want to display on his bookshelf, but will neglect to read.