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Organisations and service providers only used to connect with their clients on a surface level. Most information within a commercial organisation was not shared with clients – but clients now demand closer collaboration and transparency of information from their service providers. An example is the increasing tendency for lawyers’ costs to be put on a secure extranet for a client to monitor. This networking will move towards a structure where an organisation, its suppliers, clients and business partners will be linked in a matrix of relationships and interfaces. These loose confederations will become increasingly virtual – as opposed to a ‘bricks and mortar’ business – allowing an infinite variety of enterprises.


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