In-house lawyers yet to see value of low-cost legal centres
A surge of interest among law firms in low-cost legal centres has yet to be mirrored by the in-house community, with many general counsel still to be convinced of the benefits of legal process outsourcing (LPO). The availability of LPO – including outsourcing to external providers and the use of own service centres – was deemed to be the least important factor when selecting a law firm, according to Legal Week Intelligence's annual Client Satisfaction Report, which polled more than 1,400 in-house lawyers. GCs gave an average rating of just 4.4 out of 10 when asked to grade the importance of low-cost centres. However, despite this apparent apathy, satisfaction levels with LPO centres scored an average of 5.7 out of 10 – one of only a few areas in the report where contentment with service levels outstripped the relative importance they were given.
GCs don’t prioritise LPO when choosing a law firm, survey reveals
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