Positive half-year financials and increased deal flow may be pointing to a brighter outlook for law firms, but for the foreseeable future the balance of power will remain firmly with clients. With each panel review that passes, law firms are falling over themselves to get in in-house teams’ good books, throwing in secondees, training and all manner of other added extras in an attempt to secure lucrative mandates.

Despite this trend, Legal Week Intelligence’s annual Client Satisfaction Survey, which this year polled more than 1,400 senior in-house counsel on how they rate their external law firms, has consistently found that the factor clients value above all else is quality of legal advice. Out of 10, clients place an average value of more than 9.5 on the importance of the standard of legal advice provided.

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