In the post-Legal Services Act era, the recourse for complaints for larger law firms and their clients is not clear. Caroline Hill reports
August 03, 2011 at 07:03 PM
1 minute read
The original version of this story was published on Legalweek
In the post-Legal Services Act era, the recourse for complaints for larger law firms and their clients is not clear. Caroline Hill reports
The legal complaints process, in as far as it applies to large corporate clients, has always been a thorny issue, as top City law firms have long asserted that their clients are intelligent buyers of legal services with little need for pointers when it comes complaining.
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