Read the average commentary on the profession, at least those not written by practising lawyers, and an unmistakable theme emerges: the legal market is set for sweeping, disruptive change and it will be clients that will drag grudging service providers to this promised land.
Yet the harder I look at the profession the more convinced I become that clients – the demand side of the equation – are not only generally failing to enforce change, they are, if anything, more conservative than the law firms, which is saying something.
