Why do many client-focused initiatives seem to fail? And what can firms do to rectify this continued lack of success? John Rogers reports
July 06, 2005 at 08:03 PM
1 minute read
The original version of this story was published on Legalweek
A lot of time, effort and money have been spent by law firms on developing IT solutions for their clients in the past few years.
Most law-firm IT directors would now agree that much of this money has been wasted and that clients have been relatively unimpressed with the results so far.
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