Manchester firm Pannone & Partners has implemented a workflow technology system to handle case referrals, streamline internal processes and function as a case management application.

Pannones bought a firm-wide licence for MetaStorm’s e-Work software platform and engaged Metastorm’s partner in the legal sector, ResSoft, to help develop a system that could create an automatic audit trail of all claims, and assist in identifying which fee earners were more effective on different cases.