As the ancient Chinese curse goes, “may he live in interesting times”. The results of recent research into law firm knowledge management (KM) suggests interesting times are indeed ahead for law firms and the leadership of KM programmes. Of course, interesting times can be a blessing, not a curse, particularly if we understand a little history and better understand current behaviours.
In April 2004, an online survey of the legal KM community was conducted. More than 120 participants in 12 countries, including managing partners, chief operating officers, knowledge managers, directors of technology, partners and lawyers, shared their knowledge and wisdom. International, national and regional firms were all represented.
