The outsourcing industry has come of age in the UK, at least where the market is growing at a rate of 45% and the range of activities deemed suitable for contracting out has broadened exponentially in both private and public sectors.
Some companies’ initial experiences of outsourcing contacts were not happy ones, but as the market has grown more mature, lessons have been learned and the pitfalls become easier to predict. This is reflected in the growing sophistication of the contractual basis on which outsourced operations are based.
