Effecting real cultural change to the organisation, both by developing and successfully deploying IT systems and by focusing on the ‘human’ side of knowledge management (KM), was the criteria for this award. The winner had to demonstrate a major improvement in client service or the development of new knowledge-based online services.

For rapid results, few KM projects can measure up to Richards Butler’s firm-wide knowhow database, ‘ouRBase’, which has had radical results by improving working practices and the speed with which information and knowhow can be accessed.