It makes sense that consumers who buy online, and businesses that trade online, will want to have their disputes resolved online. Online dispute resolution (ODR) is not a new form of alternative dispute resolution (ADR); it is simply the tool which helps the lawyer, the arbitrator, the mediator and the parties to reach their resolution solution.
As e-commerce continues to grow, online arbitration schemes can provide increased protection to online shoppers. ODR allows the parties to submit their cases through encrypted e-mail and keep track of their case through a secure web page.
