- Get the business units involved at an early stage.
“Before the work is put out to tender, speak to all the business units and ask what they want from the external advisers. This is really useful since you get an idea of exactly what the users want.”
Paul Smith, partner, Eversheds

- Be clear about what you are looking for in the law firm.
“Information is key. It is important for the firm to know exactly what aspect of your business the client is interested in.”
Claire Milton, property partner and new business manager, Berwin Leighton

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