Many firms are brimming with hatred and all its manifestations: rage, gossip, sabotage, contempt, yelling and abuse of power. But understanding the origins of hatred can free lawyers from its toxic power.

A story from my own experience may help. Within months of graduating from college with my bright and shiny bachelor’s degree in psychology, I accepted my first job in my chosen field: a therapist technician on the adolescent ward at a state psychiatric hospital. I saw myself as surrounded by giants who knew more than I did, and I saw how poorly my years of education had prepared me for the task at hand.

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