Recently, my cousin described her approach to dealing with a family crisis: Chase the bus, get on the bus or drive the bus. Being an action-oriented person, her preference was to learn everything she could about the issue, gather expert advice, and then make decisions and address the situation head-on. In other words, she chose to drive the bus.
General counsel, chief legal officers and other law department leaders confront similar choices, as the legal profession is in the midst of an industrial revolution in legal services.
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